FAQs

Yes. We are fully licensed and insured to operate as a professional property management company. This includes general liability insurance and errors & omissions coverage to protect both our clients and our company.

We handle maintenance requests promptly using trusted, licensed vendors. Tenants can submit requests using our Incident Reporting Form 24/7, and we keep property owners informed of all repairs and associated costs.

We proudly manage properties across Big Sky and Bozeman, MT. 

We use StarRez modern property management software that integrates leasing, rent collection, maintenance tracking, and financial reporting in one place. This technology improves efficiency, transparency, and communication for both owners and tenants. Additionally, we use Parking Boss to address the parking needs of tenants in our managed properties.

We manage a wide range of residential properties including single-family homes, multi-family units, townhomes, condos, and apartment buildings.

A fixed schedule of fees, commonly known as "dues," is collected by homeowners associations, community associations, or property management entities to support the maintenance and overall operation of the neighborhood or organization. These dues are typically billed on a recurring basis—monthly, quarterly, or annually.

The declaration, bylaws, articles of incorporation, operating rules, and other governing documents outline the standard procedures and regulations that guide the day-to-day operations of an association.

Many community associations have established Rules and Regulations approved by the Board of Directors to guide property owners on various matters such as parking, pet ownership, pool usage, and more. Additionally, specific guidelines may be in place for Architectural Improvements, which cover changes like patio covers, decks, landscaping, and alterations to exterior colors. These rules are designed to preserve the aesthetic appeal and integrity of the community, as well as protect the market value of residents' properties. Violating these rules may lead to actions by the Board of Directors, including fines imposed on property owners. Furthermore, any exterior modifications or changes made without prior approval from the Board of Directors or the Architectural Committee may result in the need to undo or correct the alterations, as well as potential fines for the violations.

Community associations rely on the prompt payment of assessments from all property owners to function effectively. If payments are late, homeowners may incur late fees and interest, in accordance with the association’s collections policy. The management company is also authorized, under the terms of its agreement, to apply additional charges to accounts for actions taken to address delinquent payments. Furthermore, the association has the authority to refer overdue accounts to legal counsel for collection.

An HOA common area refers to any portion of improved real property designated for shared use by the members of the association.

A Homeowners' Association (HOA) is a legally established organization created by a real estate developer to oversee the planning, management, and sale of a residential community. The HOA is granted the authority to enforce the community’s covenants, conditions, and restrictions (CC&Rs), as well as to maintain shared amenities and spaces. Typically, once the development is complete and most homes are sold, the developer hands over control of the HOA to the homeowners. HOAs are commonly formed as nonprofit entities and are governed by state laws applicable to both nonprofit organizations and homeowners’ associations. They are generally seen as voluntary groups of homeowners working together to maintain property values and enhance the quality of life within their neighborhood—something that’s now common in many U.S. communities with single-family homes.

Homeowners associations (HOAs) have the authority to require property owners to contribute toward shared costs, typically calculated either per unit or by square footage. These charges, known as assessments, generally cover expenses related to shared property, which can vary greatly depending on the nature of the HOA. Some associations operate almost like self-contained towns, offering private roads, utilities, community centers, amenities like pools, and even educational facilities. In many condominium communities, the association assumes responsibility for maintaining building exteriors and roofing. On the other hand, some HOAs may not own any common property at all but still impose fees for services or other obligations.

Association management is a specialized area of management due to the distinct structure and nature of associations. Unlike traditional organizations, associations are made up of dues-paying members who also play a role in governance, typically through an elected board and various committees, task forces, commissions, councils, or other governing groups. The board generally appoints a chief executive officer or executive director to oversee daily operations and manage the professional staff. While association managers handle many of the same responsibilities found in other industries—such as HR, finance, IT, meetings, and projects—they also manage tasks unique to the association world. These include member recruitment and retention, managing finances in compliance with tax-exempt status, and developing revenue streams beyond membership dues. Additionally, they must stay up to date on laws and regulations specific to associations. To gain the expertise required for this field, many professionals pursue the Certified Association Executive (CAE) designation.

Assessments represent a homeowner’s financial responsibility to their community association. These funds are used to cover the day-to-day costs of maintaining shared spaces and to build reserves for future repairs or replacements of common facilities. Since every association operates differently, assessment due dates may vary. For more details, you can access your association’s annual budget by visiting FrontSteps.

The Declaration, often called the "master deed," "documents," or "declaration of covenants, conditions, and restrictions" (CC&Rs), outlines the responsibilities of property owners within the association. These responsibilities can include paying dues and assessments, as well as the association's obligations toward the owners. It is often considered the "constitution" of the association. The individual or group that either signs the original declaration governing the development or assumes the original developer's rights is known as the "Declarant."